What if I am not at home when you deliver my goods?
Delivery is usually attempted straight to your door. If there is no one at home, or if the local postal service does not offer this direct service then a post office parcel claim slip will be left in your mailbox for you to collect your order at your convenience from the local post office.
When will my order be shipped?
Your order will be shipped once your payment has been approved by our Finance Dept. Then, once your Parcel is dispatched, you will be notified via an email with your unique 'Delivery Number' and Delivery details. You will also receive the Carrier's details and their estimated transit time to your address.
How do I know when you have shipped my order?
Once your order has been dispatched from our warehouse we will email the Billing Email Address with a notification of dispatch. This will include a unique delivery number and estimated transit time for our shipping contractor.
Do you ship Internationally?
Currently, we do not ship outside of Australia.
Can I purchase from outside of Australia?
Yes you can, as long as the delivery address is in Australia. Currently, we do not ship outside of Australia. However, we are certainly looking at the possibility of expanding beyond Australia, so keep checking our website and/or subscribe to our Newsletter for regular updates.
Please Note : If making your purchase from overseas, please use the Australian Mailing address as your Billing address (as well) or our Website will not accept your purchase. You may use your email address in the Billing section, so that you receive the Tax Invoice, as oppose to the recipient.
Product Availability
Most products are available for immediate delivery. Product availability is shown at the bottom of the product description and means the following:
- In Stock - The product is in stock and available for immediate dispatch.
- Temporarily out of stock. Please allow an additional 7 days for delivery - You will need to add the specified number of days to the delivery time estimates shown by the delivery calculator.
- Out of Stock - Out of stock products are not available for purchase. Please contact us if you are interested in purchasing an out of stock product and we will advise you when it will be next available.
We take great care to ensure that each product's availability is accurately displayed. In the unlikely event that a product's availability was displayed incorrectly we will contact you by 11am the following working day. We will advise you of the correct availability for the product and offer you a full refund if you no longer wish to proceed with the purchase.