If I just received my item, but it is faulty, what do I do?
All products purchased from us come with warranties and are fully guaranteed.
There is a very small percentage of items that do not work as intended, or get damaged in transit. In the unlikely event of this happening with an item you have received, please email our Customer Service team on info@giftclub.com.au and give a full detailed description of the problem, as well as your Order number.
Our Customer Service Team will respond to you within 24 hours. Depending on the problem our customer service team will determine how best to resolve your problem with minimum inconvenience to you.
If it is found that the item you received is faulty, we will exchange it at no cost to you. If Giftclub no longer has any more of the product in stock, then a full refund will be provided.
If I have received my item but it is damaged, what do I do?
All shipments are covered by transit insurance. If you have received an item that is damaged please contact us at info@giftclub.com.au and advise us of the nature and extent of the damage. Please also advise us of your name, contact number and order number.
We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back. It is also very helpful if you can include some digital pictures of the damage so we may be able to assess it and process your replacement quicker. This also helps with our insurance claims to our transport partners.
If I need to return my item, who pays for the postage costs?
Should the item be Faulty within the warranty period, we will always cover the cost of return. Should you have a change of mind and would like to either exchange the item (subject to our Returns and Warranty Policy), the return shipping will be at your cost. We recommend taking transit insurance on your return postage to us as items in transit are your responsibility until received back to our warehouse.
Do you offer rainchecks / Lay-by?
We currently do not have this facility available.
Do I need an ABN to purchase from you?
No, you do not. Anyone within Australia is welcome to purchase from us.
Do you sell Genuine Authentic items or copies?
Let us assure you that ALL OUR ITEMS/PRODUCTS THAT WE STOCK ARE BRAND NEW AND
100% GENUINE AND AUTHENTIC.
We have a very thorough buying process and do not consider any items that may potentially be copies or fakes.